Terms of Service

Effective Date: 11th January 2026

Website: shopnexta.com

Store Name: ShopNexta

Owner/Seller: Individual seller operating under “ShopNexta” (“we,” “us,” or “our”)

These Terms of Service (“Terms”) govern your use of our website and your purchase of products from us. By accessing the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

1. Eligibility

By using this website, you confirm that:

• You are 18 years of age or older, or are using the website under the supervision of a parent or guardian, and

• You will provide accurate information when placing an order.

2. Product Information Disclaimer

We take reasonable care to ensure product details are accurate; however, product images are for reference only, and the actual product's colour or packaging may vary slightly due to lighting, screen settings, or manufacturing updates. Descriptions and specifications may change without notice. We do not guarantee that website content is always error-free.

3. Order Confirmation & Right to Cancel

Placing an order is a request to purchase, not a guaranteed sale. We reserve the right to accept or reject any order, and to cancel an order due to suspected fraud, pricing errors, address issues, stock unavailability, or cash-on-delivery risk concerns. Where payment has already been made, a refund will be processed as per our Refund, Return, Replacement & Cancellation Policy.

4. Pricing & Payments

• Prices are listed in Indian Rupees (INR).

• Prices may change at any time without notice.

• Payments are processed via third-party payment gateways; we are not responsible for gateway downtime, payment failures, or bank-side delays.

5. Cash on Delivery (COD) Terms

If you select cash on delivery:

• You must provide an accurate address and a reachable mobile number.

• Refusing delivery without a genuine reason may lead to cash on delivery being blocked for future orders.

• Repeated cash-on-delivery abuse or fake orders may result in a permanent restriction from ordering with us.

6. Shipping & Delivery

Delivery timelines shown at checkout are estimates and may vary. We are not liable for delays caused by courier issues, address problems, weather, festivals, strikes, or government restrictions. Delivery is considered complete once it is marked “Delivered” by courier tracking, or once OTP delivery or receiver acceptance occurs. Full details are set out in our Shipping & Delivery Policy.

7. Product Use, Safety & Medical Disclaimer

Our products, including heating pads and wearable comfort products, are intended for comfort and wellness use only.

7.1 No Medical Advice

Products sold on this website are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results vary from person to person. Please consult a doctor for any medical condition.

7.2 Use at Your Own Risk

By using our products, you are responsible for reading the product instructions, operating the product safely, and avoiding misuse or overuse. We are not liable for harm or damage caused by incorrect usage, overuse, or negligence; skin irritation, discomfort, burns, or allergies; use while sleeping or prolonged direct exposure; use with non-recommended chargers or cables; or modification, mishandling, water damage, drops, or impacts.

8. Returns, Refunds & Replacements

Returns are accepted only where the product is in original, undamaged condition. We reserve the right to reject returns for products that are damaged, misused, incomplete, or altered, and to request an unboxing video or photos as proof for defective or missing item claims. All refunds, returns, and replacements are governed by our Refund, Return, Replacement & Cancellation Policy, which forms part of these Terms.

9. No Warranty

Unless explicitly stated otherwise in writing, products are sold on an “as is” basis, and no warranty, express or implied, is provided.

10. Limitation of Liability

To the maximum extent permitted under Indian law, we are not liable for indirect, incidental, or consequential damages, loss of income, emotional distress, or medical expenses. Our total maximum liability, if any, is strictly limited to the amount paid by the customer for the particular order giving rise to the claim.

11. Third-Party Services

We may use third-party services such as payment gateways, shipping partners, and Shopify apps. We are not responsible for their acts, omissions, downtime, or delays.

12. Intellectual Property

All website content — including logos, images, text, and design — is owned by or licensed to ShopNexta. Unauthorised copying, redistribution, or commercial use is prohibited.

13. Prohibited Activities

You agree not to:

• Place fraudulent orders

• Misuse cash on delivery

• Abuse coupons or promotional offers

• Harass our staff or customer support team

• Attempt to disrupt or hack the website

We may block access to the website or cancel orders without notice in response to any violation of these Terms.

14. Force Majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural calamities, pandemics, courier failures, power or internet outages, strikes, or government actions.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.

16. Customer Support

For queries or complaints, please write to us at support@shopnexta.com.

17. Changes to These Terms

We may update these Terms at any time. The updated version will be posted on this page with a revised effective date. Continued use of the website after an update constitutes your acceptance of the revised Terms.