Privacy policy

Privacy Policy

Effective Date: 11th January 2026

Website: shopnexta.com

Support Email: support@shopnexta.com

ShopNexta (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you visit or shop on our website.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Who We Are

ShopNexta is operated by an individual seller based in Pune, Maharashtra, India.

2. Personal Data We Collect

A) Information You Provide

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Shipping/delivery address

  • Order details (items purchased, quantity, pricing, etc.)

  • Customer support messages, including conversations with our AI chat agent

B) Payment-Related Information

  • Payment status (paid/unpaid)

  • Transaction identifiers

  • Payment method type (UPI, card, net banking, cash on delivery, etc.)

We do not store your complete card number, CVV, or UPI PIN. Payments are processed by our third-party payment gateway.

C) Automatically Collected Data

When you browse our website, we may collect:

  • IP address

  • Browser and device type

  • Device identifiers, where available

  • Website activity, such as pages visited and time spent

  • Cookies and other tracking data

3. How We Use Your Data

We collect and process your personal data to:

  • Create and manage your orders

  • Confirm payment or cash-on-delivery orders

  • Ship products and ensure delivery

  • Send order updates via SMS, WhatsApp, or email, as applicable

  • Respond to customer support requests

  • Prevent fraud, fake orders, and cash-on-delivery abuse

  • Comply with legal obligations, including tax, accounting, and law enforcement requests

  • Improve website performance and the overall shopping experience

4. Our AI Customer Support Agent

ShopNexta uses an AI-powered chat agent, provided through Shopify Inbox, to respond to customer messages automatically for some or all conversations. When you message us through our website chat, the AI agent processes the content of your conversation — including any order numbers, contact details, or questions you share — in order to generate a response.

This processing is carried out using Shopify's infrastructure and technology. Shopify acts as our service provider (data processor) for this purpose and processes your conversation data on our behalf, under its own data processing and privacy terms, available at shopify.com/legal/privacy.

AI-generated responses are automated and may occasionally be inaccurate or incomplete. You may always request to speak with a member of our team, and we review escalated conversations manually. We do not sell your conversation data to third parties, and it is retained only as long as necessary to resolve your query and meet our record-keeping obligations, in line with Section 7 below.

5. Consent & Lawful Basis (DPDP Act)

We process your personal data based on your consent and/or for legitimate uses such as order fulfilment, customer support, fraud prevention, and legal compliance.

You may withdraw consent where applicable; however, withdrawal may affect our ability to provide services — for example, we cannot deliver an order without a valid address or phone number.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Track website performance

  • Prevent fraud and enhance security

  • Run marketing and advertising, where enabled through Shopify or connected apps

You may disable cookies through your browser settings; some website features may not function correctly if you do so.

7. Sharing of Personal Data

We do not sell your personal data. We share it only as required to provide our services, including with:

A) Courier and Logistics Partners

To deliver your order, we share your name, phone number, shipping address, and package details.

B) Payment Gateway Providers

For processing payments and preventing fraud.

C) Technology and Platform Partners

Our store is hosted on Shopify, and we may use Shopify apps and service providers for order management, shipping, analytics, and customer support, including our AI chat agent described in Section 4.

D) Legal and Regulatory Authorities

Where required to comply with law, court orders, investigations, or government requests.

8. Data Retention

We retain personal data only as long as necessary for order fulfilment, customer support, fraud prevention, and compliance with legal and tax requirements. After that, data is deleted or anonymised.

9. Data Security

We use reasonable security measures to protect your personal data, including secure website protocols, restricted access to personal data, and payment handling via secure third-party gateways. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights (DPDP Act)

Under the Digital Personal Data Protection Act, 2023, you may have the right to:

  • Access your personal data, subject to verification

  • Request correction or updating of inaccurate personal data

  • Request deletion of your personal data, subject to legal retention requirements

  • Withdraw consent, where applicable

  • Raise a grievance regarding how your data is handled

To exercise these rights, email support@shopnexta.com. We may request identity verification before processing your request.

11. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal data from children. If we learn that a child's data has been collected, we will delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies separately.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised Policy.

Grievance Redressal / Grievance Officer

If you have a complaint or concern relating to privacy, personal data usage, order support disputes, or refunds and returns, please contact:

Grievance Officer: ShopNexta Support Team

Email: support@shopnexta.com

Location/Jurisdiction: Pune, Maharashtra, India

In line with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your grievance within 48 hours and work to resolve it within 30 days of receipt.