Contact information
Contact Us
ShopNexta Contact & Support
Our team is here to help with order status and tracking, returns, refunds and replacements, product questions, delivery issues, and any complaints or grievances.
Email Support
We aim to respond to all queries within 24–48 business hours.
Service Location / Jurisdiction
Pune, Maharashtra, India
Order Support Guidelines
To help us resolve your query as quickly as possible, please include the following when you write to us:
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Your Order ID
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The phone number or email address used at checkout
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Photos or a short video, if you are reporting a product issue
Reporting Damaged, Wrong, or Missing Items
If your order arrives damaged, incorrect, or with items missing, please notify us within 48 hours of delivery and include:
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An unboxing video (strongly recommended)
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Clear photos of the product and its outer packaging
This helps us verify the issue quickly and process a replacement or refund without unnecessary back-and-forth. Requests submitted after the 48-hour window may not be eligible for a replacement or refund, though we will review such cases at our discretion.
Grievance Redressal
If you have a complaint or an unresolved concern, please write to us at support@shopnexta.com with the subject line “Grievance – Order ID [your order number]”.
Grievance Officer: ShopNexta Support Team
In line with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your grievance within 48 hours and work to resolve it within 30 days of receipt.
Disclaimer
Effective Date: 11th January 2026
Website: shopnexta.com
This Disclaimer applies to all products sold on ShopNexta and to all content displayed on this website. By browsing or purchasing from our website, you agree to the terms set out below.
1. General Information
Information provided on ShopNexta — including product descriptions, usage suggestions, and FAQs — is intended for general informational purposes only. While we make reasonable efforts to keep it accurate and up to date, we do not guarantee that all content on the website is error-free, complete, or current at all times.
2. Product Images & Representation
Product images are for illustrative purposes. The actual product you receive may vary slightly due to lighting during photography, differences in device screen settings, packaging updates, or normal variation between manufacturing batches. Such minor variations are expected and do not, on their own, constitute grounds for a “product not as described” claim.
3. Medical / Health Disclaimer
Certain products sold on this website, including heating pads and other wellness items, are intended for general comfort and personal wellness use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Please consult a qualified doctor regarding any medical concerns or before use if you have a pre-existing condition. Results vary from person to person, and we make no guarantee of any specific outcome.
4. Safe Use
Customers are responsible for using our products correctly and in line with the instructions provided. ShopNexta will not be liable for harm arising from incorrect usage, negligence, or overuse; prolonged or unsupervised heating exposure; skin irritation, allergic reactions, or burns; product modification, mishandling, drops, or exposure to water; or use with charging adapters or cables other than those recommended. Please read and follow all safety instructions supplied with your product before use.
5. Limitation of Liability
To the maximum extent permitted under applicable Indian law, ShopNexta shall not be liable for any indirect, incidental, or consequential loss, including loss of profits, emotional distress, or medical expenses, arising from the use of our products or website. In all cases, our total liability in connection with any order shall not exceed the amount actually paid for the product concerned.
6. Third-Party Services
Our website and order fulfilment rely on third-party services, including payment gateways, courier and logistics partners, and Shopify and its app ecosystem. We are not responsible for delays, outages, or errors caused by these third parties, though we will assist in resolving any issues that affect your order wherever possible.
7. Governing Law & Jurisdiction
This Disclaimer and your use of ShopNexta are governed by the laws of India. Any disputes arising out of or in connection with your use of this website or purchase of our products shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.