Shipping policy

Shipping & Delivery Policy

Effective Date: 11th January 2026

Website: shopnexta.com

Support: support@shopnexta.com

At ShopNexta, we aim to ship orders quickly and safely. This Shipping & Delivery Policy explains how shipping timelines, delivery, delays, and related conditions work. By placing an order on our website, you agree to this policy.

1. Shipping Coverage

We currently ship to eligible locations within India. Order acceptance depends on courier serviceability for your PIN code.

2. Order Processing Time

Orders are typically processed within 1–3 business days of order confirmation, excluding Sundays and public holidays. Processing includes verification, packing, and dispatch.

3. Estimated Delivery Time

Delivery timelines depend on your location and courier partner. Estimated delivery time after dispatch is:

  • Metro cities: 2–6 business days

  • Non-metro / remote areas: 4–10 business days

These are estimates only and not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, where applicable, are displayed at checkout before payment. We may offer free shipping on certain products or order values, at our discretion.

5. Tracking

Once your order is dispatched, tracking details may be shared via SMS, WhatsApp, or email, or made available in order updates, where applicable. Tracking updates are controlled by courier systems, and delays in updating may occur.

6. Delivery Conditions

Delivery is considered successful if:

  • The courier marks the order as “Delivered”, or

  • Delivery OTP or recipient confirmation is completed, or

  • The order is received by the customer, a family member, security personnel, or a neighbour at the delivery address

Customers must ensure the address, landmark, PIN code, and phone number provided are correct, and that someone is available to receive the parcel.

7. Address / Contact Errors

If you provide an incorrect or incomplete address or phone number, delivery may fail or be delayed, re-delivery charges may apply, and your refund or return eligibility may be affected. ShopNexta is not responsible for failed delivery caused by incorrect information provided by the customer.

8. Delays & Courier Issues

Delivery delays can occur due to courier network issues, weather conditions, strikes, festive peak-season load, government restrictions, or an inaccurate address or unreachable customer. ShopNexta is not liable to provide compensation for delay-related claims, including emotional distress, missed events, loss of income, or related costs.

9. Non-Delivery / RTO (Return to Origin)

If delivery fails because the customer was not available, refused to accept the parcel, had an unreachable phone number, or provided a wrong or incomplete address, the shipment may be marked RTO (Returned to Origin).

In such RTO cases:

  • For COD orders: the order will be cancelled, with no liability on ShopNexta.

  • For prepaid orders: a refund may be processed after deducting shipping and RTO charges, where applicable.

10. Damaged Package on Delivery

If the outer package appears torn, opened, crushed, heavily damaged, resealed, or wet, we strongly advise you to:

  • Take photos or a video immediately

  • Refuse delivery if the package is severely tampered with

Contact us within 48 hours at support@shopnexta.com. Claims reported after this window may be rejected.

11. Lost or Misrouted Shipments

If courier tracking shows a parcel as lost or misrouted, we will open an internal investigation with the courier and provide a replacement or refund once this is confirmed by the courier. Investigation timelines depend on the courier partner and may take 7–15 business days.