Refund policy

Refund, Return, Replacement & Cancellation Policy

Effective Date: 11th January 2026

Website: shopnexta.com

Support: support@shopnexta.com

At ShopNexta, we aim to offer a smooth shopping experience while maintaining fairness and product safety. Please read this policy carefully before placing an order. By placing an order on our website, you agree to the terms set out below.

1. Return Eligibility

We accept returns only if the product is:

  • In original, undamaged, and unused condition, with no burns, stains, tears, marks, or scratches

  • Returned with its original packaging, accessories, and tags or labels (if any), along with the invoice

  • Returned within the eligible return window

Returns will be rejected if:

  • The product is physically damaged

  • The product shows signs of use or misuse

  • The original box, parts, or accessories are missing

  • The item returned is not the one that was delivered

  • The return is initiated after the allowed time window

Final approval of a return is subject to inspection after pickup or receipt of the returned item.

2. Return Window

You must raise a return request within 7 days of the delivery date.

3. Items Not Eligible for Return or Refund

For hygiene and safety reasons, we may refuse returns on:

  • Used or worn products

  • Products damaged after delivery

  • Products returned without their accessories or packaging

Where a product has been used but remains in undamaged condition, approval of the return is at our discretion, following inspection.

4. Damaged, Wrong, or Defective Products (DOA Cases)

If you receive a product that is damaged, defective on arrival, incorrect, or missing parts, you must report it within 48 hours of delivery and share:

  • Clear photos of the product and its packaging

  • An unboxing video (highly recommended)

  • Your Order ID and a description of the issue

If your claim is approved, we will provide a replacement or a refund, depending on stock availability and verification of the issue.

5. How to Request a Return or Refund

To request a return or refund, email support@shopnexta.com with the subject line “Return Request – Order ID [your order number]”, and include:

  • Your order number

  • The reason for the return

  • Photo or video proof, where applicable

Once your request is approved, we will guide you through pickup or return shipping.

6. Pickup and Shipping for Returns

Where reverse pickup is available:

We will arrange a reverse pickup wherever possible.

Where reverse pickup is not available:

You may need to self-ship the product to our return address, which we will share by email. ShopNexta is not responsible for loss or damage occurring during self-shipping.

7. Refund Method & Timelines

Once a returned product is received and inspected, if the return is approved:

Prepaid Orders

The refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment gateway.

Cash-on-Delivery (COD) Orders

The refund will be processed via UPI or bank transfer — you will need to provide correct account details — within 5–10 business days of verification.

8. Cancellation Policy

Customer Cancellation

An order can be cancelled only if it has not yet been shipped. Once shipped, it cannot be cancelled and will instead fall under the return conditions set out above.

Cancellation by ShopNexta

We reserve the right to cancel an order due to stock unavailability, address issues or an unreachable customer, suspected COD abuse or fraud, or pricing or technical errors. Where the order was prepaid, the refund will be processed accordingly.

9. Repeated COD Refusal

Where a customer repeatedly places cash-on-delivery orders and refuses delivery, or provides a fake address or an unreachable phone number, ShopNexta may permanently block cash-on-delivery as a payment option for that customer and/or restrict further purchases.

10. Important Notes

  • We do not guarantee specific “results” or “effectiveness” for comfort or wellness products, as outcomes vary from person to person.

  • Refunds will not be granted for dissatisfaction based solely on expected results, unless the return eligibility conditions in Section 1 are met.

  • All refund and return decisions are subject to verification and inspection, and remain at ShopNexta's final discretion.